After finalizing your order process, you will receive an e-mail of confirmation of your order to the e-mail address that you have shared while placing your order.
From the moment of receiving your confirmation e-mail, the delivery deadline is 5 business days, however most times your package will get to you even sooner, as our average delivery time is 1 or 2 business days. In case there of any unpredicted events, our operator will contact you.
Receiving your order
In order to ship your orders to you as safely as we can, we partner with Courier Service of Daily Express or Post Express (chosen at your preference while placing the order). Their couriers will bring the items you order to your delivery address between 08:00 AM and 4:00 PM. Please ensure that there is someone available at the address to receive the shipment during these hours. When receiving the shipment, please inspect the package to make sure there is no visible damage to it. If you notice that the transport packaging is significantly damaged and suspect that the product may be damaged as well, please refuse to accept the shipment and immediatelynotify our team.
If there is no visible damage on the package, please receive the order and sign the confirmation receipt form provided by the courier.
Courier service of your preference will attempt to deliver your order twice. The standardized procedure is for the courier to call you on the contact number you provided within your shipping details if you are not found at your address and negotiate a new delivery time with you. If you are not present at the address for the second time, the order will be returned to us. Once we get the shipment back, we will contact you to determinethe reason why the package has not been delivered and discuss sending the order again.
Costs of delivery
All costs of delivery will be clearly stated, separately from the item price, with the overall price stated as well. Delivery is free of charge for all orders amounting to or exceeding RSD 12,000. If the value of your order is below RSD 12,000, the cost of delivery will be RSD 250 (VAT included).
For all customers outside of Serbia:
Costs of your delivery will be created and stated within your process of placing the order and confirming the costs.
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