Refunds

In case of customer cancelling the order contract, the customer has the right to receive the refung or exchange their order for another item. Payment refunds are effective after Lolam LLC receives the item, inspects and confirms that the item is not damaged.

Lolam LLC is responsible of making the refund equal to the amounf that the customer has paid as per the contract with no delays, no later than 14 days after receiving the order contract cancellation request and the consumer sending the item back.

Costs of shipping the item back and refund taxes are covered by the customer in all cases except if a wrong item has been sent or if the item has been sent as damaged.

Lolam LLC hereby confirms that we will make the refund transfer as soon as we receive the item ordered back from the customer.

Refund Procedure

Please contact us on +381 63 703 03 88 or email us at info@lolam.com, specifying any of your unique data - your invoice/dispatch note number, your personal ID number (JMBG, optional), your RSD account number, and the name of the bank with which the account is held.

As soon as our team receive the necessary data, we will prepare the necessary documentation and send it along with the refund procedure instructions to the e-mail address you entered when placing the order.

In case of returns or refunds concerning the goods paid for by the Buyer with a payment card, in whole or in part and regardless of the reason for return, Lolam LLC is held responsible to effect the refund exclusively through the VISA, EC/MC, and Maestro payment methods. This means that at the Seller’s request the relevant bank will conduct the refund to the bank account of the card holder.

The ordered items may not be sent to the addresses indicated on the invoice/dispatch note without first contacting our Online Shop operators at the telephone number or email address specified above to discuss and agree on the return.

Otherwise, each such package will be returned to the sender at the sender’s expense.